How do I order my Repeat Prescription?

Patients on long-term medication can order repeat prescriptions in a number of ways:

• Online – Using our prescription requests triage.
• Using our online services – Patient Access. If you are not registered for online services and you would like to sign up, please complete our online Register For Online Services Form.
• Over the phone – Please telephone 0141 201 5111 and select option 2. This voice mail service is available 24 hours a day seven days a week. Please remember prescriptions requested on this service are only processed during working hours.
• In person – You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. Please put this repeat prescription request in the box on the reception desk.
• By post – You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).

Please allow 2 full working days for your prescription to be completed and 5 working days if it has to be returned to you by post.

If there are any medications you no longer use, please advise the receptionist who will arrange to have them removed from your repeat medications.

If You Forget To Request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the urgent provision of repeat medication service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP.

If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.

Pharmacy Collection Service

Pharmacies offer a prescription collection service from our practice. Please contact the pharmacy of your choice for more information if you wish to use this service.

When ordering a prescription please allow a minimum of 2 working days for this to reach the chemist. Urgent, same day prescription requests will be normally available for you to collect at the surgery when ready.

This practice does not routinely phone or fax prescriptions to chemists.

Please note that not all chemists provide a daily collection service. Please contact your local pharmacy for more information.

Medication Reviews

If you have been advised by the surgery that your medication review is due, please complete our Medication Review form.

The doctors at the practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-Repeat Items (Acute Requests)

Non-repeat prescriptions known as “acute” prescriptions are medicines that have been issued by the doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the doctor. You may therefore not always be issued with your requested medication as you may need to consult with your doctor.

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your doctor will issue you with a prescription. The practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the doctor, your prescription should normally be ready by 16:00 on that day, or you may be advised to attend the next day.

Additional Requests of Repeat Medication

A Scottish home and health department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:

• “If a patient intends to go away for a longer period (than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service….It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods….If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”

Where ongoing medical attention is not necessary, the patient may be given a private prescription.

Wasted Medications

If there are any medications you no longer use, please advise the receptionist who will arrange to have them removed from your repeat medications.