Ordering repeat prescriptions
The easiest ways to order repeat prescriptions is:
- fill out a repeat prescriptions request form
You can also:
- phone us on 0141 201 5111, option 2
- This voice mail service is available 24 hours a day seven days a week. Please remember prescriptions requested on this service are only processed during working hours
- return the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request to the repeat prescription request in the box on the reception desk
- post your prescription slip or written request to us at the surgery, you can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service)
If there are any medications you no longer use, please advise the receptionist who will arrange to have them removed from your repeat medications.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the urgent provision of repeat medication service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP.
If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.
Collecting your prescription
You can usually collect your prescription from the surgery 2 working days after you have ordered it.
Please allow 5 working days if your prescription request has to be returned to you by post.
Pharmacy collection service
Pharmacies offer a prescription collection service from our practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
When ordering a prescription please allow a minimum of 4 working days if collecting from a pharmacy. Urgent, same day prescription requests will be normally available for you to collect at the surgery when ready.
This practice does not routinely phone or fax prescriptions to pharmacies.
Please note that not all pharmacies provide a daily collection service. Please contact your local pharmacy for more information.
Non-repeat items (acute requests)
Non-repeat prescriptions known as “acute” prescriptions are medicines that have been issued by the doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the doctor. You may therefore not always be issued with your requested medication as you may need to consult with your doctor.
Hospital requests
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your doctor will issue you with a prescription. The practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
Additional requests of repeat medication
A Scottish home and health department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:
- “If a patient intends to go away for a longer period (than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service….It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods….If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”
Where ongoing medical attention is not necessary, the patient may be given a private prescription.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have been advised by the surgery that your medication review is due, please complete our medication review form.
The doctors at the practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Wasted medications
If there are any medications you no longer use, please advise the receptionist who will arrange to have them removed from your repeat medications.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.